Franklin

Franklin is a web application available at https://oees-franklin.com/ designed for sales staff in shopping centres and partner stores. Ambassadors use it to register customers who sign up for energy with Octopus Energy Spain in person.

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Franklin overview

What is it for?

• Register electricity and gas supplies on behalf of the customer
• Capture holder details and supply point information
• Select the tariff and formalise the contract in store
• Onboard customers without needing internal tools like CHABI

Franklin vs other tools

• CHABI is the internal Octopus team portal; Franklin is designed for external ambassadors at retail locations.
• Octopanel is the end-customer panel for tracking installations; Franklin is the sales and supply registration tool.
• OctoAmigos is the referral programme for existing customers; Franklin covers in-store registration at retail.

Franklin is available in Spanish and English. Access it from your browser at the point of sale with the credentials provided by Octopus Energy.

1. Receive your credentials

   When you start as an ambassador, the Octopus team will send you an email with your username (email) and instructions to access Franklin.

2. Set your password if needed

   If this is your first access and you do not yet have a password, follow the link in the welcome email to set a secure password.

3. Log in to Franklin

   Go to https://oees-franklin.com/accounts/login/, enter your email and password, and access the ambassador portal.

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Franklin first access

To enter the ambassador portal:

1. Go to oees-franklin.com/accounts/login/
2. Enter your email address
3. Enter your password
4. Click Log in

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Login screen

If your credentials are incorrect, you will see an error message. Check that your email is spelled correctly and that you are using the correct password.

1. Request the link

   On the login screen, click the password recovery link, enter your email address, and submit the request.

2. Check your inbox

   You will receive an email with a link to reset your password. If you do not see it, also check spam.

3. Set a new password

   Open the link, enter your new password, and confirm it. Save the changes.

4. Log in again

   After confirming the change, return to the login screen and enter your email and new password.

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Password recovery

Once inside the portal, start a new registration and complete each step with the customer present. Review the details before confirming: an error in the CUPS or holder details can delay the sign-up.

Before you start, ask the customer for

• ID card or NIE of the contract holder
• Recent electricity or gas bill (to obtain the CUPS)
• IBAN for direct debit
• Email address and contact phone number

1. Start a new registration

   From the main panel, click the option to create a new supply sign-up. Select whether the customer is signing up for electricity, gas, or both.

2. Holder details

   Enter the contract holder's name, surname, ID document, email, and phone number. Verify they match the ID card or NIE.

3. Supply point details

   Enter the CUPS (supply point code) and property address. You can obtain the CUPS from the customer's current bill.

4. Tariff and product selection

   Choose the appropriate electricity and/or gas tariff according to the campaign or point-of-sale agreement. Explain the terms to the customer before continuing.

5. Payment details

   Enter the IBAN for direct debit. Confirm with the customer that the account is correct.

6. Confirmation

   Review the contract summary with the customer and confirm the sign-up. Inform the customer of next steps: email confirmation and supply activation timelines.

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Supply registration

Franklin is designed to be used with the customer present, in environments such as Fnac stores or other shopping centres. These recommendations help you complete sign-ups efficiently and securely.

Recommendations at the point of sale

• Have a recent customer bill ready before opening Franklin; the CUPS is the detail that takes the most time.
• Explain to the customer what data you will register and why Octopus Energy needs it.
• Use a stable connection: if the store WiFi fails, try mobile data as a backup.
• Do not share your Franklin password with colleagues; each ambassador has their own account.
• If the customer is unsure, offer time to review the bill or check with someone at home before confirming.

Privacy and customer data

Treat customer personal data confidentially. Do not photograph documents unnecessarily and log out of Franklin if you step away from the device.

If something goes wrong during sign-up

• Save progress if the application allows it, or note down the data already entered.
• Check the internet connection and reload the page.
• If the error persists, contact [email protected] with the point of sale and when the error occurred.

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In-store usage

Frequently asked questions

I cannot access Franklin

Check that you are using the email and password provided by Octopus. If the issue persists, use password recovery or contact [email protected].

Can I create my own account?

No. Franklin has no public sign-up. Accounts are created by the Octopus team for each ambassador.

The CUPS does not validate

Verify the code was copied correctly from the bill (20 characters for electricity). If it still fails, contact support before retrying.

Can I register electricity and gas at once?

Yes, Franklin supports registering electricity and gas supplies. Select both products when starting the registration if the customer signs up for both.

Does Franklin work on mobile?

Yes, as a web application you can use it from a phone or tablet browser at the point of sale, though a sufficiently large screen helps when reviewing details with the customer.

Contact

For operational help: [email protected]. For technical support: [email protected].

Repository

Source code (internal access): https://github.com/oees/franklin